Price Oye: How this Online Price-comparison Website is Adding Value for Customers during COVID-19 Lockdown

PriceOye.pk is Pakistan’s #1 destination for comparing online prices of thousands of products sold online. Their intelligent software automatically finds prices from trusted shopping websites, so that customers can reliably find the latest and lowest prices. We speak with the founder and CEO, Adnan Shafi to find out about how his business is faring during these tough times.

 

How has the current COVID situation affected your business?

 

We closed down our office and allowed all our employees to work from home. Most of our work is cloud-based and all our employees have their company-given devices, which makes it easy for us to work remotely. However, we had to stop the on-ground operations to comply with government regulations due to which we cannot deliver the products to our customers.

 

What are you doing to keep your operations up and running during these times?

 

At PriceOye, we take customer satisfaction very seriously. We have set up dedicated helplines and are keeping customers up to date regarding the status of their product. We, as part of the National eCommerce Council, are also with the government to allow product deliveries so that customers can have all the items they need without having to go out and risk their health.

 

Which tools are you using to stay productive and for keeping in touch with your team?

 

We use Slack so that all our employees stay in touch with one another and discuss any work or non-work related topics. We also use Trello to keep track of the tasks that the team is working on and Skype for regular team meetings. 

 

What are you doing to stay positive?

 

During this situation, I try to limit our inputs and not consume too much news, especially social media, which has so many unverified news being shared. I look at Corona stats and news once a day only. I have maintained a healthy routine and a work-life balance during this time. 

 

This crisis has shown us that the world will be different once we move past this situation. How will you pivot and what would you do differently in a post-Corona world?

 

No one can accurately predict how the world is going to change post-corona as it is the first of its kind pandemic that the living generation has seen. The only thing certain is that the world will not be the same after this. However, we are expecting more people to switch to online shopping and prepayments. We will make the necessary changes to PriceOye to make the customer journey as smooth as possible.

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